While Microsoft unveiled the Surface tablet based Windows 8 OS in June, a major feature that was gaining the spotlight was the Touch Cover with an embedded keyboard. However, the keyboard accessory is now leaving the early adopters of the Surface tablet annoyed as it has some issues wherein the Touch Cover gets split at the seams exposing the internal wiring.
According to a report by Guardian, some early users of Surface's Touch Cover claim about the defective Touch Cover. Also, on the Surface Forums site, Matthew Baxter-Reynolds, a Windows developer has come up with the complaint. All the users claim that the cover that holds the keyboard splits at the seam where it gets connected to the main screen magnetically.
In the Surface Forums, a users has commented, "I believe the seam can loosen easily if it's bent back and you let the Surface rest on your lap (for example, when you're reclining and reading something) - it's best to disconnect the keyboard when the Surface is being used in this scenario."
Now, Microsoft seems to be willing to address the issue as users in the forum have claimed that when they contacted Microsoft regarding the issue, they have been told that they will be given a replacement cover.
As per a recent CNET report, a Microsoft representative has emailed that the company is well aware of the issue and that the consumers facing the issue will have to contact the Customer Support regarding the same.
The report continues stating that the spokesperson of the software giant has claimed that "Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation. Customers can contact Microsoft Customer Support if they have any questions."