9 Frustrating Complaints Customers Experience with Apple Store

There are many avid Apple fans out there, but not all have a great relationship with their local Apple store. All will have a love-hate relationship with the Apple store for numerous reasons.

9 Frustrating Complaints Customers Experience with Apple Store

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If you have ever experienced buying a new model of iPhone on the launch day, you will know how notorious the Apple store really is. Though you manage to steer clear the mall to get the latest iteration of iPhone, you will have many bad experiences.

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Here, we have come up with some of the worse complaints about the Apple store apart from the launch day crowd issue. Check out these from the slider below.

Stay tuned to GizBot for more updates!

Quite long waits

The common complaint about Apple stores is the long wait for appointments. The customers are dissatisfied that they face situations where the appointments run behind schedule or the technicians handle multiple appointments simultaneously. As a result, the customers wait for longer than expected to purchase, talk to a technician or repair or replace their device.

Long replacement or repair times

Most common complaints are not from customers who buy new devices, but from those who seek repair or replacement of their device. In case of replacement, the Apple employees will give an estimated time of when you can expect the device and they will email you when it is ready to be picked up. But, the customers complain that the deadlines are delayed without any email from Apple.

Repairs cost a fortune

When it comes to repairing your Apple device that has no warranty, Apple charges you a fortune. The customers get pretty frustrated to pay a huge price to fix their device that is not working. The situation worsens when they haven't dropped or damaged their device physically.

No Apple stores in many cities

One of the main complaints is that many cities and towns don't have an Apple store. Eventually, the customers have to travel a long distance to get the repair done and the situation becomes worse when the appointments are delayed.

The pressure to upgrade

Many customers love their old Apple devices and they don't seek an upgradation to newer models sometime soon. Such customers will get frustrated if the technician upgrades their devices instead of actually repairing them.

Warranties are confusing

The AppleCare plan offers extra protection for the devices, but finding out when the warranty will be over or what it will cover will be confusing. If customers bought the iPhones from a carrier or a retailer other than the Apple store, it could be confusing to know how long the iPhone will remain under warranty.

There's a chance to lose the data

Most consumers don't realize the necessity to backup their data before taking their Apple device for repair. Those who don't take care of this precaution to save their data have higher chances of losing the data due to a nonfunctional device. The technicians might erase all the data in some cases.

Apple ID and login issues

The login problem is an issue that most Apple users might face. Whether you can't get an Apple ID to work or you cannot remember the passcode ot security code that is needed to access the same, this is a frustrating issue. It isn't easy or simple for the Apple technicians to resolve this issue.

Not many discounts

It is common for people to look for discounts! However, Apple doesn't give you enough discounts on upgrading to the latest iPhone or Mac. But, the same is available from the reputable stores or carrier sites as they are working hard to get their business running.

Stay tuned to GizBot for more updates!

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