Motorola's newest offering in the mid-range series, dubbed Moto G, has already captured the attention of a host of smartphone users in India, if not the world. And the device has gained more traction since its inception due to its Android KitKat offering at a low price.
However, not all is well in the Moto G front. Reports of complaints are flooding in about how the Moto G is facing several connectivity issues after users upgrade the handset with the latest Android 4.4.2 KitKat update.
With the new problem now pre-dominant, members on the official Motorola support forums are saying that their phones are dropping cell signals, and in some cases even losing connection with the phone's SIM card. However, these issues are new and were not reported before the Android 4.4 update.
Android Police, describing the problems first hand, states that the connection issue isn't permanent as turning the phone on and off again will set it back in working order, although temporarily. "Sometimes the signal is restored by itself, sometimes it isn't. Phones that are actively receiving the error have no access to the data network and send or receive calls or texts, as you would expect."
Also, strangely enough, attempting to make a call sometimes results in an error that instructs the user to 'turn off airplane mode,' although the mode wasn't initiated in the first place.
"The effects seem to happen to a wide number of users on different networks and in different physical locations, with no established pattern as to when or why the problem occurs," the report adds.
Here is the list of problems users are currently facing with the KitKat update in place, as noted by a Moto G user on the official forums:
-lose mobile signal
-display 'No Sim' icons,
-fall into Aeroplane mode (while not displaying Aeroplane Icon status)
-Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
-Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
-Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons)
-Popup errors - the process "com.android.phone" has stopped
-Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
-Suggestion that it only occurs with mobile data enabled - to be investigated.
Stay tuned to GizBot for more updates as we try to unearth the reasons why the device is acting so strangely after the upgrade.