E-commerce sites making a total mess of themselves isn't anything new. But Snapdeal has now successfully made it to the official Hall of Shame with the latest fiasco regarding a Samsung phone and a Vim bar dishwasher.
Mumbai based Laxminarayan Krishnamurthy, not long ago, had ordered a Samsung Galaxy smartphone on Snapdeal.com. However, instead of the phone (or anything related), he received a Vim Bar in the package.
A naturally enraged Laxminarayan posted images of the package on Facebook. And as expected, it quickly went viral on the social network. While a number of users sympathized with Laxminarayan, others took to the post by seeking an apology from Snapdeal. The post has already generated over 20,000 shares.
A week later, Snapdeal issued an apology for the incident and refunded the entire money for the handset. "The good news is that Snapdeal have refunded the full amount of money paid by me. Their media in-charge contacted me through phone and apologized for the goof up," wrote Laxminarayan in a post.
However, the next part is even more intriguing. Apparently, HUL (Hindustan Unilever Limited), the company that makes Vim Bar, was all ready to make a surprise amend. The company delivered the same mobile phone the customer had ordered along with a message : "The pictures you posted online show that our brand was used in this incident."
"Vim is one of our iconic brands with some great consumer franchise. We felt bad about it, not to mention what you went through. Here is a small gesture from our side to cheer you up."
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An ecstatic Laxminarayan later took to Facebook and wrote: "Thanks to the Hindustan Unilever Mumbai for graciously presenting us with a #samsung core duo mobile and #vim liquid soap bottles.I had been wanting to gift this mobile to my wife during the snapdeal diwali bumper sale.
"Cheers to the #snapdeal #soapdeal issue which has been hitting the headlines across people who relate with this issue of ordinary people like us - feeling excited."