TRAI Orders Telecom Operators to Test Data Service Quality

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Telecom Regulatory Authority of India (TRAI) has asked telecom operators to check the data service quality for ensuring they meet the quality standards for wireless data. As part of this, telecom operators will have to conduct a test set-up consisting of servers and test probes which includes the entire coverage area for varied data services. This would be applicable only to the areas that are licensed. This new criteria directive was given on the latest paper published by TRAI titled ‘The Standards of Quality of Service for Wireless Data Services Regulations, 2012'.

TRAI has made it mandatory for mobile operators to meet quality service benchmarks with respect to parameters including data service activations along with data transmission upload or download attempts via a test server. Parameters defined will also have to be met with respect to the minimum download speed that has to be maintained from a test server which would be covering all data drop rates and tariff plans.

TRAI Orders Telecom Operators to Test Data Service Quality

TRAI has asked all of the service providers for publishing information online regarding the offered data services along with Tariffs. This should clearly indicate cities and towns where such kind of data services and tariff plans are applicable.

TRAI further notified that none of the telecom operators should offer new data services or change the existing data services or tariffs without any prior publication on their website. The guidelines are also issued for maintaining the quality parameters for average throughput for Packet data towards the tariff plans from the test server and data service latency from the test server.

Other areas in which the parameters has to be further maintained includes PDP Context Activation Success Rate along with data drop rate. The new regulation will come into effect from January 1st, 2013. From January 1st onwards, the provision and activation of data services will have to be done within four hours after the request is being received.

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