The East District Consumer Disputes Redressal Forum has asked Bharti Airtel Limited to pay Rs. 10,000 as compensation to one of its customers for providing faulty Internet connection.
The forum said Airtel had provided inadequate service to its customer. J K Mittal, who is a Delhi-based lawyer. The customer was awarded Rs. 10,000, for the inconvenience caused by faulty Internet connection .
"the connection was not fully operationally. This has been admitted by opposite party in their reply that due to fault in the system of the complainant, he could not use the Wi-Fi connection. We allow this complaint. The opposite party (Airtel) shall rectify the defect in the Wi-Fi system of the complainant," a bench presided by N A Zaidi said.
Mittal said that despite paying Rs. 1,500 for setting up the connection, Airtel had failed to instal system fully, rendering him unable to use the internet. He also said that he was suppose to get two email IDs and the password of the Wi-Fi system, which was not given by Airtel. Despite filing several complaints, the telecom operator did not take any action.
Airtel denied Mittal's allegations and said they had provided the email Ids. However, the forum rejected the telco's claim, as it did not provide any evidence to support it's statement.
We find substance in the submission of complainant that he was not in a position to use the broadband system for which he had paid the opposite party and it definitely amounts to deficiency in service," the bench said. Apparently forum through the emails that were exchanged between the customer and the company, where it found compelling evidence that supported Mittal's complaint.