Millions of people got the Jio SIM, but all are facing many issues with the network. Some of the common issues that the Jio subscribers are experiencing include slow 4G connectivity, call drop issues and more. Many of these users are venting out their anger on the online forums.
As we all know, due to the high demand, the number of complaints or whatsoever be the reason, the Jio customer support is pretty bad. It is quite hard for the frustrated Jio customers to reach the customer care to resolve their issues.
If you are one such annoyed Jio SIM user, then you can get your complaints escalated by following the steps that we have given here and get them resolved at the earliest.
Call the Jio Care
The first thing you can try to launch a complaint is to reach out to the customer care. You can either call the toll-free customer care number 198 or the toll-free general number 199 from your Jio number. Alternatively, you can call 1800-89-99999 to reach the Jio Care from any number.
Send an email
As mentioned above, calling the Jio Care team is not a guaranteed solution to get a solution to the issue that you are facing with your Jio SIM. You can send them an email to firstname.lastname@example.org if you want to get a fix for the issue that you are facing. Don't forget to mention your Jio number and the issue as well.
Use the MyJio app or Jio website
Not willing to call the customer care or sending an email as you won't get the response from them? In that case you can login to your Jio account by entering your Jio ID and password on the official Jio website or from the MyJio app. You can send service request using the website or the app and the same will be found under the profile tab. The unique service request number will be given to you once your complaint is registered.
Jio Twitter handle
If you are an avid Twitter user, you can tweet your complaint to Jio addressing @JioCare. This method will be quite beneficial as your queries will be addressed quickly and your complaint will be resolved at the earliest.
Escalate your complaint to a higher authority
In case you have already tried the above ways of escalating your complaint and you haven't got a solution to your problem, you need to escalate your complaint to a higher level. Make sure you include the complaint number that you received from the Jio Care team when you are escalating the complaints to a higher authority.