Sony PlayStation 4 character bug: How to safeguard your console?

Sony PS4 = PlayStation 4


The Sony PlayStation 4 is the one of the best gaming console available across the world with a wide range of exclusive titles. It looks like the Sony PS4 comes with a character bug, which crashes the entire console if a user receives a message with the character.

Multiple users have reported the same on various platforms like Twitter, and Reddit regarding the crashing of the Sony PlayStation 4 on receiving a message with a malicious character. This bug is causing random crashes, which make users to reset the entire machine, and install all apps and games. If a user receives a message with this bug, then the console is crashing (without even opening the message).

Actual problem (Multiple crash cases)

Actual problem (Multiple crash cases)


I had a player named Zilla-Trickz that sent me 7 messages saying: Fortnite []<3, but the heart was an emoji. It crashed my system until I rebuilt my system data through safe mode. Sony definitely needs to fix this.


This just happened to me during Rocket League. Got a message then after a minute my controller stopped working and everything went silent. Now I can't access the home menu. It just goes to the 'Report Problem' screen every time.


Also happend to me! I was in a ranked game and suddenly my teammate froze. Then i got a message and my controller stopped responding. Now my ps4 keeps crashing everytime i log in to my account. I can acess my other accounts on my ps4 though. Im trying the rebuild fix right now.


How to prevent your console from crashing?

How to prevent your console from crashing?

As of now, the only possible solution for this bug is to change the settings of the consoles from the public to private, which will prevent from receiving the malicious character, which in return will save your device.

To change the settings visit this link (Sony Entertainment Network) and log in with your credentials.

Go to Messages > Personal info > edit > friends only, which will prevent receives messages from unknown users, which will avoid the crash.

What to do if the console is already affected?

What to do if the console is already affected?

Try to rebuild your console from PS4 system database using the safe mode or reset the console. Sony will release a software patch, which will fix this bug. So, as soon as the console prompts for a software update, update your machine.

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