Online shopping portals in India promise something else and deliver something else. Most of the time, the expectations and delivery are highly mismatched. Well, in the past, it has been witnessed that Snapdeal sent rock and wood to customers in place of what they ordered.
Snapdeal has recently faced a major embarrassment for not delivering what was promised to its customer. A consumer court in Punjab has slapped a fine of Rs. 10,000 on the e-commerce site and has ordered to deliver what the customer has initially promised.
Nikhil Bansal, a B.Tech student from Punjabi University, saw the listing of an iPhone 5s 16GB variant on Snapdeal priced at Rs. 68. On 12 February, he ordered and kept on waiting for the device to be delivered.
Before he received the device, it got canceled. But unlike other shoppers, he refused to be silent and approached the consumer court in Sangrur district of Punjab, where Snapdeal was asked to 'honor the deal.'
The consumer court has passed the judgement in the favor of Nikhil and he got the iPhone 5s for Rs. 68, and Snapdeal had to pay a penalty of Rs. 2,000. However, Snapdeal appealed against consumer court decision, but again, the forum ordered the e-commerce site to pay a fine of Rs. 10,000 to close the case.
If you have ever experienced any such false promises from e-commerce sites, let us know in comments below.