We all know the Galaxy Note 7 story and how it caused a great problem for Samsung in terms of brand value. While the company has just put the explosive Note 7 debacle behind it, another Samsung phone has just burst into flames.
The phone this time is a Samsung Grand Duos model and it has reportedly exploded in a man's pocket. A CCTV footage of the exploding fiasco has also been released and the incident was reported by Channel News Asia. The incident happened in Indonesia and a man is seen falling onto the ground as his handset caught on fire all of a sudden. In the video, you can see him further trying desperately to remove his shirt after the phone explodes.
Speculations are ongoing but Samsung in a statement has told CNET that the alleged device probably had a third-party component. Further justifying its stand, the South Korean giant has stated that the battery used in the device was not manufactured by Samsung or a company authorized by Samsung.
Samsung said, "We sincerely wish for our customer's swift recovery, and strongly recommend all our consumers to use Samsung's genuine or approved batteries that have been specifically designed for use in Samsung products."
This incident is yet again a stark reminder of how these devices unexpectedly can cause some serious injury. Moreover, use of third-party batteries or any other components is not advisable. But again in developing nations, the trend is common as hardware parts come cheaper than the original counterparts.
As for Samsung, these uncalled incidents can cause some real trust issues with its existing users and potential Samsung smartphone buyers.