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If you own a smartphone or any product per se, you must be aware of the fact that 'after-sales service' support holds extreme importance to end-users. Any product that we purchase initiates a relationship between the user and the brand that can be long-term or short-term, depending upon the brand's focus towards addressing its customers' needs. We have come across countless reports where customers have faced mere disappointment after spending fortunes on products from the biggest brands in the industry due to a lack of satisfactory customer service.
Customer satisfaction, in fact, holds a key place in the today's time and can be a sole reason for a brand's success or failure. This reminds us of OnePlus, the premium smartphone brand that within just four years has established a lasting trustworthiness among the masses in a highly competitive market like India.
As a smartphone brand, OnePlus has always shown a great interest in building only the highest quality products with a user-centric after-sale service record. This is due to the brand's ideology that its users would 'Never Settle' for anything less. OnePlus' core focus has always been the product and the value it provides for customers.
Every OnePlus product, be it the recently launched OnePlus 6 or previous devices; OnePlus 5, OnePlus 3T, etc. are built by tech enthusiasts, hand-in-hand with their users. The company follows a strict 'One flagship at a time' philosophy that ensures that every OnePlus device boasts a best-in-class hardware and software experience that is accompanied by an unmatched after-sale service record.
During the course of four years, OnePlus has established state-of-the-art 'Experience Stores' and 'Exclusive Service Centers' in the country that are run by highly professional staff to address the customer's requirements. Unlike any other service center in the country, OnePlus service centers are built around relationships to offer a premium service experience to the company's premium smartphone users.
Each and every service center of OnePlus is committed to achieve the highest level of customer satisfaction. Once you buy a product from the house of OnePlus product, you are bound to receive a premium customer service experience throughout the product lifecycle, which is very important for a complete peace of mind as an end-user.
Each and every OnePlus Exclusive Service Centre in India offers state-of-the-art premium experiences for customers. The company promises repair under 1-hour, which in itself is no less than an achievement. Over 70% of issues are today, being resolved under an hour and around 90% are resolved under 2 hours. This even includes pick-up and drop for customers away from the city center. For customers outside these cities, OnePlus offers free pick-up and drop service as well.
Importantly, OnePlus understands the requirement of its premium customers and have made all the possible arrangements for its valuable customers. Once you are in the OnePlus Exclusive service centre, you can simply read a book, listen to music, access high-speed internet or play a game in the special 'recreation rooms' that feature a high-end PS4 while the highly trained technical experts take care of your devices.
Adding to its list of premium customer-centric services, OnePlus has now introduced a first-of-its-kind OnePlus Coffee Experience. It is company's latest attempt to further enhance the service experience at OnePlus Exclusive Centres. As a OnePlus premium smartphone user, you will, at any OnePlus touchpoint, experience the finest premium Arabica coffee that has been handpicked from over 800 blends. The OnePlus Coffee Experience will be available in all OnePlus Exclusive Service Centres and OnePlus Experience stores.
The particular strand of coffee that the company offers is unique to the OnePlus user and simply shows how valuable an end-user is for OnePlus. The OnePlus Coffee experience combined with other user-centric services can be experienced at company's OnePlus Exclusive Centers and OnePlus Experience Stores around the country.
Today, OnePlus has over 16 OnePlus Exclusive Service Centres across the country including Bangalore, Hyderabad, Chennai, Mumbai, Pune and Delhi and will be opening up two more by the end of the week in Bangalore and Jaipur bringing the total to 18. We ourselves cannot wait to experience the premium services at OnePlus Exclusive Centres.
As a premium smartphone brand, OnePlus wants to ensure that its customer base experiences the best of services with the product and with the after-sales service throughout the product's lifecycle. The ideology of OnePlus that user experience does not begin and end with the product alone is unmatched and very much required in today's product- driven markets.
OnePlus has always proved to be a consumer-centric brand that believes in creating smartphones without compromises. The brand is dedicated to address major customer pain-points by offering unmatched after-sales service experience. Consumers have always been the focus of OnePlus and this is the reason OnePlus fan base is bigger than any other brand in the country and even in the global market.