Report: OnePlus Introduces Lifetime Screen Warranty in India due to Green Line Display Problems

In a win for OnePlus users, to address the persistent issue of green lines appearing on OnePlus' smartphone displays, the Chinese manufacturer has introduced a groundbreaking screen warranty program in India. This initiative comes as a direct response to the widespread frustration expressed by OnePlus users who encountered the vexing problem following the OxygenOS 13 stable update. The warranty guarantees lifetime free screen replacements for affected devices, provided they meet specific criteria. Let's delve deeper into this remarkable development.

The Green Line Display Problem

Over the past few months, a growing number of OnePlus 8 and OnePlus 9 series smartphone users across India have taken to various online platforms, including Reddit, Twitter, and OnePlus community forums, to vent their frustration about the appearance of green lines on their OLED screens. This issue emerged after they installed the OxygenOS 13.1 update. Even attempts to restart the devices or revert to the previous software version failed to mitigate the problem.

According to a report from Android Authority, OnePlus released an official statement acknowledging the inconvenience faced by its users due to the green line display issue. The company expressed its deep regret over the situation and demonstrated a steadfast commitment to resolving it.

According to the report, the statement from OnePlus reads, "We are fully aware of the inconvenience that this issue has caused to our affected users, and we deeply regret it. In line with our steadfast commitment, we urge users to visit their nearest OnePlus service center for a thorough assessment of their devices. We will facilitate free screen replacements for all devices impacted by this situation. Additionally, for select OnePlus 8 and 9 Series models, we are also providing a voucher that grants users a significant percentage of their device's value, allowing them to upgrade to a new OnePlus device. Given the present circumstances, we are now introducing a lifetime screen warranty for all affected devices. We appreciate your understanding and support."

The Scope of the Warranty

It's important to note that this new warranty program is specifically designed for OnePlus devices purchased in India. Users who encounter the green line display issue on models including OnePlus 8, OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R are eligible to benefit from this initiative.

Discounts for Upgrades

In addition to the screen warranty, OnePlus is also extending attractive discounts (via Telegram user @docnok63) to users seeking to upgrade their smartphones. At exclusive OnePlus Service Centers in India, notifications have been spotted, indicating that owners of affected devices, such as OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R, will receive a discount voucher. This voucher can be applied toward the purchase of a new OnePlus smartphone, provided the transaction is conducted through online channels.

Lastly, renowned tipster Yogesh Brar shared on X that in cases where a device cannot be repaired, the company will provide an extra discount of Rs. 4,500 for upgrading to the OnePlus 10R.

Via