Avaya, Google Partner for Contact Centre Solutions

* US-based business communication solutions firm Avaya has partnered with Google to offer contact centre solutions for businesses. The collaboration combines Avaya's expertise in customer engagement technologies with Google's prowess in web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact centre operations, Avaya said in a statement.

The initial project enables simple set-up of new agents and supervisors in any location and supporting business continuity, mobile and remote agent strategies, it added. FICCI, BSA launch IPR tool-kit for customs officials * BSA-The Software Alliance and FICCI today launched an intellectual property tool-kit in Ahmedabad for customs officials.

The tool-kit will serve as a ready reckoner of relevant laws and methodologies to identify counterfeit products and handle copyright infringement issues, a statement said. ***** Covacsis launches Microsoft-based intelligent mfg framework * Mumbai-based Covacsis Technologies has developed an Intelligent Plant Framework solution using Microsoft's SQL Server that brings Internet of Things (IoT) to the shop floor in process and discrete manufacturing.

This will offer flexibility to take quick and informed decisions about efficiency, downtime and asset management, among other parameters, to manufacturing units, Microsoft said in a statement. SQL Server has grown into a USD 6 billion per year revenue business for Microsoft and continues to grow through increasing adoption in the cloud.

RBNL starts new trade solutions and account planning division. Media entertainment firm Reliance Broadcast Network Limited (RBNL) has started a new division for trade solutions and account planning. It would be headed by Reliance Broadcast Network Strategy and Services Head Sunil Kumaran, the company said in a statement.

This division will provide marketers associating with RBNL a much stronger proposal to increase the effectiveness of media plans, it added.

Source: PTI