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Aiming to develop the telecom and communications services in India, State-run telecom service providers, Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) have signed an agreement that will offer better service and benefit to both the companies and customers as well.
According to the alliance, both companies will share the infrastructure and enterprise business to enhance operational efficiency and augment customer care. Further, going into the details, R K Upadhyay, CMD of BSNL said that both companies will use each other's infrastructure like ducts, buildings, towers, intelligent network services and toll free services. This will help BSNL and MTNL to improve customer services. Seamless mobile services with customized pan-India plans will be offered. He further said, "We are going to provide now a very cost effective solution for their pan-India requirements".
MTNL CMD AK Garg said that MTNL is being developed as network and system integrator for providing total telecom and IT solutions to enterprise customers. Particularly, small and medium business customers will be served through managed services.
"In the NCR (National Capital Region), leaving Delhi, where BSNL customers is on roaming, he is not charged for roaming. We would like to enlarge that area individually on pan-India basis so that mobile customer does not pay any fees for roaming," said BSNL Chairman and Managing Director R K Upadhyay. He further added "Most of the enterprise customers are headquartered in Delhi and Mumbai. We expect to garner more than Rs 2,000 crore (this fiscal) from enterprise segment after this agreement with MTNL,".
Currently, MTNL and BSNL do not charge any roaming fee for mobile internet services on each others customers. MTNL CMD A K Garg said that both companies will work to have similar arrangement for phone calls also.
BSNL operates mobile, land line and internet services in 20 telecommunications circles in India and targets to increase revenue from enterprise segment by 15 to 20% following this agreement. while MTNL operates in Delhi and Mumbai zones.