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HCL to Pay Fine for Mentally Harassing Customer
Consumer Disputes Redressal Commission in New Delhi has directed HCL Infosystems Ltd to either refund or replace a faulty notebook on the complaint received from a customer named Sandeep. The company was ordered to refund cost of the notebook worth Rs 27,890 or replace with a new one. The court also awarded Rs 3,000 to be paid to the complainant as compensation for mental agony of the customer.
The court observed that the complainant has been mentally harassed as Sandeep had to approach HCL repeatedly, ever since he bought this notebook for rectifying the problem. As per the complaint filed by Sandeep, he bought this laptop from a HCL authorized reseller for Rs 27,890 in 2008.
The machine turned out to be defective and he could not get it rectified even after visiting the HCL service centers numerous times. HCL contended the case stating that the defect was in the software and they are only a hardware company and they are not a software repairing shop.
The company also argued that the defective software was not manufactured by them. However, the court made the ruling in favour of the complainant and blamed HCL for selling a defective laptop. The consumer court also said that software and hardware are covered under the warranty and hence HCL is responsible for software defects as well.
HCL as per the ruling now has to pay either Rs 27,890 or replace the defective notebook with a new one and also pay an additional Rs 3,000 as litigation and harassment charges.