According to a new survey by ASSOCHAM and global software giant Microsoft, most cyber frauds in India's booming business process outsourcing (BPO) sector occur due to lack of strict implementation of existing information security protocols together with poor employee awareness.
It was noted that awareness about cyber frauds was low among freshers and job applicants, but it was relatively higher inexperienced employees.
"Both employees and customers are to be blamed for cyber frauds as employees lack ethics and customers for being careless about security and privacy," admitted experienced BPO professionals while acknowledging that computer hacking, credit card/bank frauds, malware/virus, tech support scams are "most prevalent."
While enough measures exist in the BPO sector to keep a check on cyber frauds, it is the lack of seriousness at the organizational level towards the issue which is the root cause to the problem as casual attitude is often passed down to employees, a survey said.
"Basic protocols like frisking/checking before entry/exit, no mobile phones on the floor, no pen and paper and others are frequently overlooked, thereby exposing gaps."
It was also revealed that there is certain casualness, as the general feeling is that most cyber frauds occur on a larger scale, and the security staff is not aware of implications of not following proper protocols.
"There is also little awareness of the importance of protecting data of clients leading to the casual attitude of employees towards data."
While the seriousness of implications and fear of repercussions is not deeply instilled in the employees' minds, they can also get trapped or perpetuate those frauds unknowingly.
The survey sample design comprised of four focus group discussions (FGDs) and 20 in-depth interviews (IDIs) held across Delhi-NCR and Kolkata.