Railways launch Portal, Mobile App for Complaints

By Gizbot Bureau

The Indian Railways have launched a web portal and a mobile application for customers to lodge their complaints and make suggestions. The mobile app based on android/windows platform can be freely downloaded. One can also track the status of the complaints registered.

Complaint Management System (COMS) portal, www.coms.indianrailways.gov.in., hosts both mobile app and web based complaints and suggestions. People can also register complaints through SMS on number +91-9717630982. A link to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.

Railways launch Portal, Mobile App for Complaints

Recommended: Top 20 Most Awaited Android 5.0 Lollipop Smartphones to Launch in India Soon

The mobile application, which can be downloaded from Google Play Store, has been implemented using Android 2.3.3 (and above) platform and would be made available for Windows Phone 8.1 and above. A fast and user friendly structured interface has been provided to register complaints on mobile phones, the railways said in a statement.

A unique ID number will be provided to the complainants who can use it to track the progress of their complaints. The complaint will be auto assigned to the concerned railway functionary for redressal. The customer complaint portal will also be available in Hindi and other regional languages.

Source: IANS

Most Read Articles
Best Mobiles in India

Best Phones

Get Instant News Updates
Notification Settings X
Time Settings
Clear Notification X
Do you want to clear all the notifications from your inbox?
Yes No
Settings X
We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Gizbot sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Gizbot website. However, you can change your cookie settings at any time. Learn more