Only a week back, HCL was fined for causing mental harassment to a customer and was directed to pay around Rs 27,000 or replace a faulty notebook. Today Samsung found them caught on the same side of the table with consumer forum directing them to pay a fine of Rs 10,000 for not only delivering a faulty phone but also for failing to repair the same on time.
The complainant, Mulk Raj Manchanda filed the case with Central Delhi District Consumer Disputes Redressal Forum alleging that Samsung phone he bought for Rs 5,300 in 2009 was not functional from day one and had even a faulty battery. The forum after listening to arguments from both partied ruled "We have examined the record and have found that the instrument, purchased by the complainant, has not given him due service/facilities”. The complainant also blamed the dealer for giving him wrong promises that if the phone gives any trouble, free service will be given for 5 years.
The forum also justifying the fine of Rs 10,000 stated that it would be enough to cover the cost of the faulty phone, compensation and for paying off other litigation charges. Bench President BB Chaudhary has also directed Samsung India to pay this fine to the complainant upon surrendering the fault phone back to them.
Samsung preferred to settle this case off the court itself and accepted for paying Rs 10,000 to the complainant.