Vodafone to pay Rs 5,000 as Compensation for Activating ‘hello tune’ without Consent


Vodafone to pay Rs 5,000 as Compensation for Activating ‘hello tune’ without Consent


Consumer forum has directed telecom service provider Vodafone Essar Mobile Services Ltd to pay Rs. 5,000 as compensation to a subscriber for activating ‘hello tune’ service on his phone and charging him without his permission. 

Hello tune is a popular service which allows incoming callers to listen to songs preset by the owner of the number.

The decision against Vodafone was made by the New Delhi District Consumer Disputes Redressal Forum. The complaint was raised by Rajendar Yadav, a Delhi resident. The Forum also directed Vodafone to refund Rs.50 which had been deducted from the subscriber’s account for activating the hello tune service.

The Bench presided by C.K Chaturvedi stated, “Keeping the facts in view, opposite party (Vodafone) is directed to refund Rs 50 (charged for activating hello tune)”. The court also awarded Rs. 5,000 as compensation to the complainant which includes the litigation charges.

In the registered complaint, Rajendar Yadav had accused Vodafone of unfair trade practice for deducting Rs. 50 from his account towards the activation of hello tune service on his number without his permission. Rajendar Yadav said that though he was informed about the activation via SMS but he did not approve it.

Rajendar called up Vodafone customer care for raising a complaint immediately after the amount was deducted. He also had visited several customer care centers of Vodafone for seeking the refund. However his efforts went in vain. This made him turn to the New Delhi District Consumer Disputes Redressal Forum. Vodafone has however denied the allegations made by the complainant.

Most Read Articles
Best Mobiles in India

Get Instant News Updates
Notification Settings X
Time Settings
Clear Notification X
Do you want to clear all the notifications from your inbox?
Yes No
Settings X
We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Gizbot sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Gizbot website. However, you can change your cookie settings at any time. Learn more