BSNL broadband services restored after severe modem virus attack

Bharat Sanchar Nigam Limited (BSNL) consumers were severely affected by external virus attack on their modems last week on July 25. According to a report from PTI, almost 2000 broadband modems were affected where users had not changed default password "admin."

However, the State-run telecom provider has now announced that it has taken swift action for reconfiguring the affected modems and restoring the Broadband services for thousands of its customers across the country.

The company claims that "the situation has now been contained to a large extent and at the same time the internet service provider is further making efforts to address the remaining complaints."

Commenting about the attack, BSNL has also stated, "It is observed that, in the modems affected by attack, the "Internet" LED display of the modem turns to red, and internet surfing was not happening. It has been identified that the attack is mostly limited to the modems for which the customers are continuing with the default "admin" password, and those which are associated with already infected computers/devices."

"Customers are advised immediately to change the default modem password to their unique password, following best practices of setting passwords, so as to prevent virus attack into their modems," the company added.

Moreover, in order to help its customers remain safe, the company has issued instructions to all BSNL field units to educate all the customers about the procedures to configure their modems to prevent any vulnerability exploitation. Customers can alsomay approach nearest BSNL offices for any assistance.

Commenting on this matter, BSNL Chairman, Anupam Shrivastava has also said, "The situation has been addressed to a great extent. We are advising customers that they should immediately change their passwords, and they should not be worried about using broadband once they have done that.