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With an aim to smoothen the ride for its drivers, ridesharing company Uber today announced the launch of its new driver app.
The new app provides a more simple and personalized experience, designed to support drivers and delivery partners at every moment of their journey.
The app was built after listening to drivers and 100 partners from Bangalore.
After months of conversation and interviews, we launched a Beta version of the app with drivers around the world. We also created a program to gather every piece of feedback any way we could: ride-along with members of our team and lunch meetups with other drivers. We even communicated directly with drivers on a one-to-one basis over text, the company said in a blog post.
Their opinions shaped the app for the better. They used features in ways we never expected and offered insights on how to improve their experience. Four months later, after over 100,000 trips, thousands of conversations, and many bugs reported (and fixed!), we're excited to share the product of our partnership: a new app built for drivers, with drivers一designed to meet their needs on every moment of their journey, Blog post added.
In India, the app is currently available to select driver partners in Kochi and courier partners in Chennai. It will be rolled out in a phased manner to driver and delivery partners across the country over the coming months.
"The launch of the new partner (drivers and courier partners) app is a key milestone for Uber. It truly reflects our commitment to the people who have been our partners in growth. We have built this app by listening to what they needed and shaped it alongside them - over 100 partners from Bangalore were a part of the global beta launch. Our teams spent time on-ground, interacting with partners through group sessions, ride alongs, and in-person meetings to gather inputs. Every piece of their feedback was important and it was incorporated into building an app that meets their needs, every moment of their journey," said, Pradeep Parameswaran, Head of Central Operations, Uber India & SA.
Here are the key product features:
Earnings tracker: The new real-time Earnings Tracker lets drivers know-at a glance-how much they earned on their last trip, and makes it easy to track progress toward their goals.
Status bar: Provides real-time updates on market conditions around them and opportunities for more trips nearby. When a driver taps an opportunity, the app will provide optional navigation to the recommended area.
Notifications: This feature lets drivers see messages about upcoming earning opportunities, feedback from their riders, and information about their account.
Driver profile: Gives drivers the opportunity to showcase what they do outside of Uber, and allows riders to learn more about their driver and find new ways to connect.
Driver App Basics: A comprehensive guide to getting started with Uber that will be available to drivers in the coming months.