Zepto and Truecaller Join Forces to Improve User Communication in Real-Time

Zepto has teamed up with Truecaller to enhance communication, build trust, and streamline interactions between users and the Zepto team. This collaboration aims to ensure seamless communication among customers, delivery partners, support staff, and new employees in the fast-paced world of real-time commerce.

Truecaller's Customer Experience Solutions are integral to this partnership, enhancing every stage of user interaction from onboarding to final delivery. These solutions are employed by over 2,500 businesses globally, boosting communication, brand recognition, and customer protection against scams or fraud.

Truecaller Powers Zepto's Real-time Commerce

The partnership introduces several key features. One such feature is a one-tap, password-free login for Zepto and Zepto Cafe through Truecaller's SDK. This reduces friction during onboarding by minimizing drop-offs and speeding up conversions, especially during peak demand periods.

Another feature is the Verified Business Caller ID that displays Zepto's name, logo, and verified badge on calls. This helps users easily identify the caller and respond confidently. Additionally, Call Reason provides context for calls so users know why they are being contacted.

Video Caller ID adds a professional touch by showing branded visuals before a call connects. The Call Me Back feature allows users to reconnect with missed calls, which is particularly useful for deliveries or onboarding processes.

Enhanced Communication Features

Verified Campaigns support personalized outreach through branded calls and SMS. This ensures communications are trusted and relevant. Such features highlight how Truecaller's solutions enhance communication within Zepto's operations.

Kaivalya Vohra, Co-Founder of Zepto, commented on the partnership: "In the fast-paced world of quick commerce, trusted communication is essential for every successful transaction. From coordinating deliveries to engaging with users, each interaction must be secure, smooth, and dependable."

"Our collaboration with Truecaller strengthens these connections through verified communication channels," Vohra continued. "Together, we're reaffirming our commitment to creating a safer and more reliable q-commerce experience."

Commitment to Trusted Communication

Priyam Bose from Truecaller also shared insights: "Zepto's focus on speed, convenience, and reliability fits closely with Truecaller's mission to support trusted and meaningful communication at scale." Bose added that their solutions help Zepto deliver smooth experiences from secure onboarding to final fulfillment while ensuring trust in every interaction.

This partnership marks a significant step in shaping the future of urban convenience in India by enhancing operational performance through verified communication channels.