Amazon Now Offers Phone Setup Service at Delivery: What You Get and How It Works

Buying a new phone is fun. Setting it up? Not always. If you're not the kind who enjoys dealing with screen protectors, SIM cards, or figuring out data transfers, Amazon’s new Phone Setup Service might just be what you need.

For a starting price of ₹349, Amazon now lets you add a technician-assisted phone setup service to your order—right at the time of delivery. That means you can get your new phone up and running without the usual hassle.

What Does the Service Include?

The offering is pretty straightforward. When you opt in for this service during your phone purchase, a trained technician will accompany the delivery. They’ll help with:

• Unboxing and giving you a quick demo
• SIM and memory card installation
• Data transfer from your old device
• Installing a screen guard (but only if you’ve bought it beforehand)

The service is designed to be a one-time, at-delivery setup. It doesn’t include accessories like chargers, covers, or add-ons. Also, no app installations or third-party configurations are part of the package.

Here’s How It Works

Once you place the order with the setup add-on, a technician will show up at your doorstep along with your phone. From there, the process unfolds in a few quick steps:

1. They'll verify the order and ensure everything’s in place.
2. Your phone will be unboxed, checked for physical damage, and powered on.
3. SIM and battery will be inserted (if needed).
4. You’ll be guided through the basics: language selection, Wi-Fi, Google or Apple account logins, etc.
5. They’ll assist with transferring contacts and photos from your previous phone.
6. If you’ve pre-purchased a screen guard, they’ll apply it.
7. A short demo of key features will follow—like how to take photos, access settings, or check storage.

The technician will leave once you’re satisfied that the phone’s good to go.

What’s Not Included?

To be clear, the service doesn’t handle:

• Accessory setup (like Bluetooth earphones or covers)
• Software issues or advanced personalization
• Repairs or troubleshooting

And in case you’re wondering: no, the technician won’t ask for your account credentials. You’ll be the one typing in any passwords.

Things to Keep in Mind

• Some steps need a working internet connection (Wi-Fi or mobile data).
• The service isn’t available for Pay on Delivery (POD) orders.
• It takes around 45–60 minutes to complete.
• It’s not something you can reschedule—if you miss it, it’s gone.

How to Add It to Your Order

1. While browsing phones on Amazon, look for a message saying “Phone Setup Service Available” on the product page.
2. Add the phone to your cart, and you’ll see an option to include the service before checkout.
3. Place the order and wait for the combined delivery + setup at your doorstep.

There’s also an order tracking page that shows technician and delivery updates, so you’re not left guessing when help will arrive.