How to Delete Your Paytm FASTag Account? Here are the Steps to Make a New FASTag Account

The National Highway Authority of India (NHAI) recently decided to remove Paytm Payments Bank Ltd (PPBL) from the list of authorized FASTag providers.

Following the closure of their PPBL accounts, users are required to obtain a new FASTag from a different bank. However, under the 'One Vehicle, One FASTag' initiative, each FASTag is designated to a single vehicle.

NHAI Removes Paytm Payments Bank as FASTag Providers

So users are unable to undergo the Know Your Customer (KYC) process for a new FASTag until the previous one is deactivated, as outlined in the Reserve Bank of India's (RBI) FAQs on Paytm Payments Bank (PPBL).

Customers will have to close their PPBL accounts and get a refund. The Indian Highways Management Company Ltd (IHMCL) suggests that users purchase FASTags exclusively from the authorized list, which comprises 32 banks along with the road toll authority.

How to Deactivate Paytm FASTag Account from App?

• Open the Paytm App
• Go to 'Help and Support' option in 'Your Profile'
• Select the 'FASTag' option from 'Banking Services and Payments'
• Initiate a 'deactivation request' in the 'Chat With Us' option

How to Deactivate FASTag Paytm Portal?

• Login to the Portal with your credentials
• Provide your Details for the verification process
• Head to 'help and support' and select "I Want to Close My Fastag Profile"

List of NHAI Authorized Banks

NHAI has revised its list to include only trusted entities such as Airtel Payments Bank, HDFC Bank, ICICI Bank, State Bank of India, and others. Here's a list by the NHAI of banks authorized to issue FASTags:

1. Airtel Payments Bank
2. Allahabad Bank
3. AU Small Finance Bank
4. Axis Bank
5. Bank of Baroda
6. Bank of Maharashtra
7. Canara Bank
8. Central Bank of India
9. City Union Bank
10. Cosmos Bank
11. Equitas Small Finance Bank
12. Federal Bank
13. FINO Payments Bank
14. HDFC Bank
15. ICICI Bank
16. IDBI Bank
17. IDFC First Bank
18. Indian Bank
19. IndusInd Bank
20. Jammu & Kashmir Bank (J&K Bank)
21. Karnataka Bank
22. Karur Vysya Bank
23. Kotak Mahindra Bank
24. Nagpur Nagarik Sahakari Bank (Nagpur Nagarik)
25. Punjab & Sind Bank
26. Punjab National Bank (PNB)
27. Saraswat Bank
28. South Indian Bank
29. State Bank of India (SBI)
30. Syndicate Bank
31. Union Bank of India
32. Yes Bank

How to Get a New FASTag Account?

• Download the MY FASTag App from the Google Play Store or Apple Appe Store
• Login to the MY FASTag app using your 'phone number' and 'vehicle details'
• Head to the 'Buy FASTag' option
• Purchase a new FASTag from the list of authorized banks
• Scan the QR Code and follow the instructions to activate the new FASTag

The deadline to activate a new FASTag account is March 15, 2024. Paytm has stated on its website that after the deadline set by the RBI, customers will no longer have the option to deposit or add funds to their Paytm Payments Bank Account/Wallet. Nevertheless, there are no limitations on withdrawing funds from existing balances, and this remains permissible even after the specified deadline.