Galaxy Note 7 recall: Samsung to launch apology ad

    Samsung Electronics on Tuesday said it will launch media advertisements to apologise for the "discomfort and concern" caused due to the ongoing global recall of its Galaxy Note 7 smartphones, Yonhap news agency reported.

    Galaxy Note 7 recall: Samsung to launch apology ad

    The world's largest smartphone maker said it will soon run an advertisement in major media outlets to offer an apology for causing discomfort and concern to its customers due to faulty batteries in some Note 7 smartphones.

    SEE ALSO: 3 Important Rumors and Facts Reliance Jio 4G Customers Need to Know

    The South Korean electronics major announced an unprecedented global recall of its Galaxy Note 7 on September 2 after several of the phablets caught fire while being charged, and promised to offer new replacements to all of the buyers."We apologise for causing discomfort and concern to our customers.

    All Samsung employees will do our best to resolve problems," Samsung plans to say in its upcoming ad, according to company officials.

    Galaxy Note 7 recall: Samsung to launch apology ad

    Samsung also said it will forcibly limit the Galaxy Note 7 battery to be charged to only 60 percent of its capacity by using its so-called over-the-air (OTA) update technology to further prevent possible mishaps.

    SEE ALSO: Exclusive: Lenovo Z2 Plus to launch in India Around September 20

    With the OTA update, users of the Galaxy Note 7 will be prevented from fully charging their devices.
    The measure is meant to prevent battery overheating and enhance consumer safety, said the officials.

    In a separate measure to promote the replacement programme, Samsung said it will consider paying a
    communication expense subsidy to customers choosing to exchange their Note 7 devices instead of demanding a refund.

    Click Here for New Smartphones Best Online Deals

    -Source IANS.


    Stay updated with latest technology news & gadget reviews - Gizbot

    We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Gizbot sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Gizbot website. However, you can change your cookie settings at any time. Learn more