Oppo, has announced the new 'After Sales-Service Policy'for its handsets. This includes an added focus on service performance, quality, understanding the customer and proactive communication to address any query or call for support.
As a part of the new policy every OPPO smartphone will now have extended warranty. All new handsets purchased from December 15th onwards will have a 2 years' service warranty applicable across all OPPO service centers in India. Oppo also plans to open 200 new service centers in India to extend this service to all its customers.
According to the new policy any new OPPO handset that develops functional defect within the first 30 days of purchase will be termed, as 'Dead after Purchase' and handset will be replaced automatically. If the device comes up with any performance fault listed in the Schedule "Performance Failure Table" during first two years of purchase, customers can get service under warranty or maintenance.
The accessories such as charger, data cable, headset and battery (including internal battery) come with 6-month warranty.