Samsung acknowledges the battery issue faced by Galaxy Note 8 users

Not only the Galaxy Note 8 users, even some owners of Galaxy S8 and S8 Plus are also facing the same battery-related issue.

By Chandrika
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Many Samsung Galaxy Note 8 users have recently complained that they are unable to charge their phones once their battery reaches zero percent.

Samsung acknowledges the battery issue faced by Galaxy Note 8 users

 

Not only the Galaxy Note 8 users, even some owners of Galaxy S8 and S8 Plus are also facing the same problem. Amidst all these, Samsung has released an official statement regarding this issue. However, the fans are not too happy with the company's statement. Well, the South Korean tech giant has said since only few users have encountered the battery issue they can only comment on it after more users come across it.

The official statement reads, "Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices."

This means, Samsung could only come up with a solution if it get enough information about the affected devices. After the Galaxy Note 7 fiasco, the company has been using a stricter procedure to check the quality and performance of the batteries of its devices.

Luckily for the users, unlike the issue with Galaxy Note 7's battery, the issue faced by Galaxy S8, S8 Plus and Note 8 is not a hazardous one. In any case, it is good to see that the company is in the process of investigating the problem.

According to preliminary reports, the issue could be associated only with the carrier variants of the affected phones in the US. As some of you may know, Samsung sells the Snapdragon variant of the aforementioned flagship phones via the US carriers. However, it is unclear whether the Snapdragon-powered models are the only ones that are affected.

Users who are facing this battery-related problem are recommended to contact Samsung's customer support. One Samsung representative has suggested the affected users to seek a replacement device if their S8, S8+ or Note 8 have bricked after the batter was completely exhausted.

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