Vodafone India Introduces Online Live Chat Service for Customer Support

By Super

    Vodafone offers services which matches its tag line "wherever you go, our network follows". The company has now come up with a new customer service initiative; customer service through live chat.

    The service enables a Vodafone user to chat with the customer care executive and fix their network problems. The new service helps the customers to reach the customer care services soon unlike the telephonic calls.


    To avail the service one has to simply click "Happy to help through live chat". The option is available in the right pane in the support page on the Vodafone Website.

    A window pops up with the click. The user should enter the name and Vodafone number and start an instant chat with the customer care executive. The service is currently available from 9:00 am to 6:00 pm from Monday to Saturday.

    Vodafone India Introduces Online Live Chat Service for CustomerSupport

    The service can now be enjoyed only by the users in Delhi, Mumbai and Gujarat. The facility is to be rolled-out to other cities in a very short time. The new service by the telecom company is a refreshing move and will definitely serve as a key differentiator for the company. The customers can now fix their pre-paid and post-paid problems/ requests and queries through this chat service.

    This service enables the customers with the answers to their queries instantly. The customers can now get a chance to chat with their otherwise anonymous Customer Care Executives in a familiar way. This is not the first time a telecom company is coming up with such an idea. Tata Docomo had launched its live chat with its customer service executive in July 2010. This move by Vodafone is expected to woo a huge mass with its exemplary customer service.

    Read More About: vodafone online offers news
    Opinion Poll

    Stay updated with latest technology news & gadget reviews - Gizbot

    Notification Settings X
    Time Settings
    Clear Notification X
    Do you want to clear all the notifications from your inbox?
    Yes No
    Settings X
    We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites and ad networks. Such third party cookies may track your use on Gizbot sites for better rendering. Our partners use cookies to ensure we show you advertising that is relevant to you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on Gizbot website. However, you can change your cookie settings at any time. Learn more