Nearly, five months ago, a relatively new telecom service named Reliance Jio entered into Indian telecom market with an attractive offer for selected users of Samsung VoLTE smartphones. And, a couple of months later, the service became official for all the 4G enabled users in India.
The data speeds before the official launch of Jio 4G were touching the skies, however, after the official launch, the impeccable data speeds are gone due to the massive increase in the user base. In an official note released recently, the service has now crossed over 24 million users in just two months.
The Mukesh Ambani-led company's aim is to gain 100 million customers by the end of this year. There were some speculations saying that the RJIL's free offerings will be extended until March 2017.
Due to Jio's free offerings, other heavyweights such as the Airtel, Vodafone, Idea, etc already started offering extra benefits with the existing packs itself. However, Reliance Jio is way behind the India's largest telecom network, Bharti Airtel. Here's why!
The Mukesh Ambani-led company aims to change the Indian telecom sector and the service is only available as 4G, which directly means that it won't switch to other network modes such as 3G or 2G. It is worth noticing that a Reliance Jio 4G SIM card can't be used on a non-4G smartphone.
On the other hand, Bharti Airtel has been ruling the country for more than two decades and can be used on any smartphone with any network mode. This might be an initiative for the Digital India scheme, but every user in India can't just get a 4G enabled smartphone for many reasons.
Another disguise with the Reliance Jio. As said earlier, the Jio 4G SIM card can only be used in a 4G enabled smartphone and additionally, your smartphone should have support for VoLTE to make calls. That isn't the case with Airtel. Of course, they won't offer free lifetime calls, but if they offer, it will be a lot better than Reliance Jio.
Huge Call Drops
Currently, Reliance Jio is facing nearly 5 crore call drops daily from all the incumbents. Especially in the peak hours such as the evening 6PM to 10PM, the calls just won't connect, irrespective of how many times you dial.
Fast Data Speeds are Gone
Before the official launch, the data speeds are sky high with speeds up to 40Mbps. Users were rating the service heavily, but their joy was gone once the service became official. RJIL is failing to manage 24 million users and the data speeds are gone now and users are experiencing speeds of just 500Kbps.
In a recent report by TRAI, it is proved that Reliance Jio is the slowest 4G network in India, which is true to some extent.
Poor Customer Support
Reliance Jio has poor customer support. The company is taking at least one week to activate a new SIM card, which is underwhelming considering that Mukesh Ambani promised activation time of just one hour with eKYC activation method.