Just In
- 5 min ago Here’s a List of Smartphones That Are Most Likely to Feature Qualcomm Snapdragon 8 Gen 4
- 1 hr ago Realme Narzo 70 & Narzo 70x Launching Today in India: Check Price, Specs, Live Stream Details
- 2 hrs ago Vivo T3x 5G Goes on Sale in India at 12 noon Today via Flipkart: Check Price, Specs, Offers
- 3 hrs ago Microsoft Launches Phi-3, its Smallest Open-Source AI Model Yet!
Don't Miss
- Sports IPL 2024: No Place For Sanju Samson in Irfan Pathan's 15-Member Indian T20 World Cup Squad
- Movies Arti & Dipak Sangeet: Bride-To-Be Turns Up Emotions As She Dedicates Song To Krushna Abhishek, Watch Video
- News ByteDance To Sell TikTok Or Face Ban In US: Senate Passes Bill
- Lifestyle Amitabh Bachchan's Youthful Avatar In Kalki 2898 AD Is Impressive, Check Actors Who Sported Digital De-Aging!
- Automobiles Kia Carens Earns Mixed Safety Ratings Amidst Growing Popularity In India
- Finance Okay Play India Posts 12.79% Revenue Growth In Q4 After 1:10 Stock Split Approval
- Education Karnataka SSLC Class 10 Result, Tentative Date, How and Where to Check KSEAB Result 2024
- Travel Fly in Luxury: 10 Ways to Get Free Flight Upgrades
99% telecom-related complaints get resolved on Twitter
Similarly, India Post has handled 27,000 tweets and resolved them promptly
According to data by Bharat Sanchar Nigam Limited ( BSNL), about 99 percent of the complaints have been resolved through the social media after the launch of Twitter Sewa by the Minister of Communications Manoj Sinha in August last Year for registration and resolution of complaints.
BSNL says that as on April 15, 2017, it has received a total number of 27,988 complaints and has resolved 27,965 grievances with a resolution rate of 99.91 percent.
"The Telecom Minister having twitter account @manojsinhabjp has been calling for daily status reports on a resolution of telecom and postal related complaints received through this platform. Similarly, India Post has handled 27,000 tweets and resolved them promptly," the data mentions.
Jio effect: Vodafone offers 9GB free data
It also notes that the consumer complaints mainly relate to telephone bills, broadband connectivity issues, patchy connections, landline phones shifting, and Wi-Fi hotspots. Whereas, in the case of postal services, complaints were mainly due to slow delivery of the packages containing PAN Cards, money orders, etc. Issues relating to repairs of Post Office buildings, technical issues with saving banks accounts are also sorted out in quickly.
At the time of launch, Sinha said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints. He says that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, a customer is a king here and this is more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.
"The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge," Sinha added.
-
99,999
-
1,29,999
-
69,999
-
41,999
-
64,999
-
99,999
-
29,999
-
63,999
-
39,999
-
1,56,900
-
79,900
-
1,39,900
-
1,29,900
-
65,900
-
1,56,900
-
1,30,990
-
76,990
-
16,499
-
30,700
-
12,999
-
14,999
-
26,634
-
18,800
-
62,425
-
1,15,909
-
93,635
-
75,804
-
9,999
-
11,999
-
3,999