The mobile network of Idea Cellular was on Friday crippled in the National Capital Region (NCR), causing inconvenience to its customers, a company executive said.
"The network faced some technical problems in Noida, services were been badly affected in Delhi and NCR areas, and our team is on work to rectify the problem. It will take some more hours to resolve the fault," Idea's friend desk executive Gurvir Singh told IANS.
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The network failed around 10.30 a.m. Despite several attempts, company officials were unavailable for any further details. When the customers tried to make a call earlier in the day, a "Mobile network not available", a message appeared on mobile screen.
"I thought it was some problem with my mobile set and I came to know about the network failure after I went to one of the idea customer care centre," said Ravinder Yadav, an executive with a private firm.
Confused subscribers queued up in front of several customer care centres, failing to understand whether their handsets have developed any problem or the service provider has withdrawn connections without intimating. Late in the evening, a communication officials said: "There is no update on this matter."