6 Steps to Fix the 'WhatsApp Not Connecting' Issue

| Published: Thursday, July 28, 2016, 17:24 [IST]

WhatsApp is used by almost every smartphone user and it can be said that the instant messaging platform has taken a toll on the SMS service as it comes with better abilities. Lately, WhatsApp has introduced many new features to give a better experience to the users.

6 Steps to Fix the 'WhatsApp Not Connecting' Issue

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Going by the same, you might be using WhatsApp to a great extent and even spend of your time on using the service to stay in touch with your friends and colleagues. But, there are situations when you can't connect to WhatsApp.

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If WhatsApp is down, you might fear that there are some issues with your smartphone, but there are some useful fixes that can be done all by yourself to fix the 'WhatsApp Not Connecting' issue. Take a look at the steps we have detailed below to know more.

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Restart Your Phone

If you are using Wi-Fi, you need to first turn off the connection or enable Flight Mode in your smartphone. You can also restart your smartphone as it can be of great help.

Wi-Fi Should be Always On

Make sure your phone doesn't drop the Wi-Fi connection when it actually goes to sleep or idle. You can prevent this by making sure 'Keep Wi-Fi on During Sleep' option under Settings →Wi-Fi is set to Always.

Data Connection Should be Strong

In case you are using the data connection, you need to make sure the data connection is turned on and it should be strong enough for you to send and receive WhatsApp messages.

Don't Restrict Background Data

Make sure the background data is not restricted in the WhatsApp service. This can be done by going to the Data Usage menu and configuring the same for the app. In case, WhatsApp is not working on data connection and working fine with Wi-Fi, you need to configure the APN settings by approaching your service provider.

Update WhatsApp

If the internet connection has no issues, the next step is to make sure WhatsApp is up-to-date. This can be done by updating the application from your respective app store.

Uninstall and Reinstall

If none of the above-mentioned fixes are of help, you can uninstall and reinstall the application. This will clear all the chats, so you need to backup the chats from the Settings of WhatsApp.