BSNL Broadband users can change their broadband plans very easily as it is an online process. You can upgrade to a plan of your choice right from your home or office as there is no necessity to visit the BSNL office.
However, you need to know your customer id number to change your BSNL broadband plan online. In case you don't remember your customer id, you can check for the same in your phone bill. Also, the online facility gives you the flexibility of changing both your broadband and landline plans simultaneously.
Below, we at GizBot have come up with the steps involved in changing your BSNL broadband plan online. You can take a look at the same and get benefited with the most suitable plan for your needs.
Also Read: How to Check Data Usage on BSNL Broadband
Visit the Selfcare portal of your zone
First, you need to open the BSNL Selfcare portal belonging to your zone from the links given below.
http://selfcare.sdc.bsnl.co.in for South Zone
http://selfcare.ndc.bsnl.co.in for North Zone
http://selfcare.wdc.bsnl.co.in for West Zone
http://selfcare.edc.bsnl.co.in for East Zone
Register your account
Once you open the respective BSNL Selfcare portal, you need key in your customer id to register on the portal. This is very important to enjoy all the benefits offered by the portal. You will be asked your email id, username and security question as well. BSNL will verify your details with a call from the customer care in 24 hours before activating your account.
Login to the BSNL Selfcare portal
After the verification call, BSNL will provide you a username and password. You need to login to your account with the given details from the BSNL Selfcare portal.
Submit your request
After you login to the BSNL Selfcare portal, on the right of the home page, you will get a services option. Choose it and click on 'submit a service request'. It will redirect you to a new page of the My Service request option. You need to fill all the details that you are asked over here.
Change of broadband plan
First, you need have to enter the service id and request the option 'Change of broadband plan'. Choose the plan you want to change to and click on the submit button. You will get a confirmation call from the customer care regarding the plan you need. Shortly, your new BSNL Broadband plan will be activated.