Messaging bots have been a feature included into Facebook Messenger for quite some time now. The technology is being implemented by everyone in the industry, from Facebook to Microsoft. But in India, things seem to be going at a slow pace in spite of the fact that we have many devices being used.
So what is a bot? And how can it change the way we interact with every service we have access to? Let's find out.
A bot enables real-time interaction with the Web sources. It helps a user to send commands to a service provider without accessing their portal. All the functions are just a command away, and the bot relays the message through encrypted platforms. The chatbot does not actually access the service, but only contacts the service provider.
Through chatbots, every user can easily send and receive money, or check their account balances with just a message. Since there is no direct access to your accounts, the chatbot sends your request to the bank employees.
If you want to shop quickly, chatbots can help to order your favorite food or clothing directly without visiting the site. You can talk to the customer service too from your phone and get your problems resolved.
Many restaurants now allow you to book your table in advance for that special dinner. Or you can just place your order with just a few simple messages. No need to waste your time repeating your order over the phone.
Every online and offline service can have their own chatbot service and embed them within messaging apps. Microsoft has allowed developers to create chatbots that also be interacted with via Cortana. Even Google is ready to implement chatbots into their new messaging apps that are soon to come out to Android users.