Customers Facing Call Drop Issues Can Soon Call Toll-Free Number ‘1955’ to Give Their Feedback

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The Government seems to have been really active in the last couple of days and months. While it has brought and is bringing many changes, the Government has now planned to start a new toll-free number for taking feedback from telecom subscribers on call drops.

Customers Facing Call Drop Issues Can Soon Call Toll-Free Number 1955

As reported by the Indian Express, short code 1955 has been allotted for IVR system on call drop. Now it will be mandatory for telecom operators to include this number and should also be accessible for local and STD calling.

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The Department of Telecom had issued a letter to operators on November, and it stated that the '1955' number was for the outbound calls to the subscribers. In addition, it mentioned that the IVRS system needs to present a pre-defined CLI (caller line identification) to the subscribers through short code '1955'.

Amidst such developments, state-run telecom firm MTNL has been directed to configure this short code. Moreover, telecom operators have been directed not to charge any integration, maintenance, and operational fee from MTNL.

Customers Facing Call Drop Issues Can Soon Call Toll-Free Number 1955

The Indian Express also reports that Telecom Minister Manoj Sinha will launch the service. However, no further details have been disclosed.

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On the other hand, Cellular Operators Association of India has stated that the industry has sought further technical clarifications from DoT on routing, charges and other queries for the implementation of the short code 1955 for IVR system.

COAI Director General, Rajan S Mathews has mentioned that they are waiting for the response. He also added that the industry remained committed to address the issue of call drops and was continuously working shoulder to shoulder with the government in enhancing both investment and infrastructure.

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