Microsoft Ending Support for Windows 10 Soon: Consumer Watchdog Says It Will Put Millions of Users at Risk

Consumer Reports has urged Microsoft to extend free security support for Windows 10 beyond October 2025. The organisation's letter to CEO Satya Nadella highlights the risks for users unable to upgrade and concerns over additional fees for extended coverage. This request comes as millions of users face uncertainty with the impending end of free updates.

Microsoft plans to cease free security updates for Windows 10 on October 14, 2025. Consumer Reports argues that this decision could leave many users vulnerable to cyber threats. As of August 2025, approximately 46.2% of global PC users still relied on Windows 10, with many devices unable to meet Windows 11's hardware requirements.

Concerns Over Microsoft's Strategy

The organisation criticises Microsoft's approach as "hypocritical," urging upgrades for cybersecurity while leaving Windows 10 devices exposed. Consumer Reports also points out the $30 fee for a one-year security extension, arguing that it unfairly burdens users. The letter suggests that Microsoft's strategy aims to increase market share by pushing users towards its products.

Public advocacy groups echo these concerns, warning of potential environmental and social impacts. The Public Interest Research Group (PIRG) supports Consumer Reports' call for an extended support deadline. PIRG estimates that up to 400 million computers could be discarded due to incompatibility with Windows 11, raising issues of electronic waste.

Challenges in Upgrading

The debate centres on balancing cybersecurity with accessibility. While Microsoft claims upgrading to Windows 11 is safest, many face significant hardware barriers. Consumer Reports argues that Microsoft's current strategy doesn't adequately address the needs of those unable to replace their devices.

The cost of maintaining security is another concern highlighted by Consumer Reports. The $30 annual fee is seen as prohibitive for some users. The organisation urges Microsoft to offer free security support until more users can upgrade.

As the October deadline nears, Microsoft hasn't publicly responded to the requests from Consumer Reports and PIRG. This ongoing debate highlights challenges faced by both industry and consumers as software lifecycles shorten and hardware upgrade requirements become more demanding.

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