Call Merging Scam Alert: How Fraudsters Steal Money Using UPI OTPs—Here’s How to Stay Safe

Scammers are always finding new ways to trick unsuspecting individuals, and the call merging scam is one of the latest tactics being used to drain bank accounts. This scam, which has prompted an urgent warning from the Unified Payments Interface (UPI), relies on social engineering to trick users into unknowingly sharing their One-Time Password (OTP)-a crucial security step in financial transactions.

If you receive a call from someone claiming to have an exciting opportunity or a message from a friend, you might want to think twice before engaging. Here's how the call merging scam works and how you can protect yourself.

How the Call Merging Scam Works

• The Setup

• A scammer calls you, pretending to be from a company, an event organizer, or someone with a great opportunity.

• They claim they got your number from a mutual friend who has been trying to reach you from another number.

• The Trick

• They ask you to merge the call with your so-called friend.

• However, the second call is not from your friend-it's actually an automated OTP call from your bank.

• The Fraud

• When you merge the call, you unknowingly share the OTP with the scammer, giving them access to complete a fraudulent UPI transaction.

• Before you realize what's happening, your money is gone.

This scam works because the fraudsters time the calls perfectly, making it seem like a genuine request while actually stealing sensitive information.

How to Stay Safe from Call Merging Scams

To protect yourself from falling victim to this scam, follow these simple but effective precautions:

1. Never Merge Calls from Unknown Numbers

• If someone you don't know asks you to merge calls, be suspicious.

• Legitimate financial institutions and friends will never ask you to do this.

2. Verify Before Acting

• If someone claims to be calling on behalf of a friend, independently verify it.

• Call or message your friend separately before taking any action.

3. Be Wary of OTP Requests

• Never share an OTP with anyone-not even someone claiming to be from your bank.

• If you receive an OTP for a transaction you didn't initiate, ignore it and report it.

4. Report Suspicious Activity Immediately

• If you suspect you've been targeted by this scam, report it to the national cyber crime helpline by calling 1930.

• You can also file a complaint at cybercrime.gov.in.

With UPI transactions becoming a major part of India's digital economy, scammers are constantly evolving their methods. By staying informed and cautious, you can protect yourself and your money from falling into the wrong hands.