Apple has started a new service policy which would definitely come as a good news for the Watch 2 owners. According to a report by MacRumors, the company will repair Apple Watches that have trouble powering on or have a swollen battery without charging any fees. However, the new service only serves the Apple Watch 2 owners and also has some conditions to avail the offer.
"Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery," mentioned Apple in an internal document distributed across Apple stores and authorized service providers. "Apple will service eligible devices free of charge," according to the document, numbered SN4534 in Apple's internal GSX portal. "Apple will authorize coverage for eligible devices for three years after the original date of purchase."
The report also notes that the new policy was distributed "in at least" US, Canada, Mexico and European markets. What's interesting that most of the reported battery affected Watches are first generation models from 2015. The issue either crack opens the display or prevents the device from switching on.
To take advantage of the new service, users need to own a 42mm-sized Apple Watch Series 2 model, including Sport, Edition, Hermès, and Nike+ variants. The service provider will also have to perform a visual-mechanical inspection, but this won't be affected by the Watch's warranty.
To get your battery-affected Apple Watch 2, just visit the Contact Apple Support page, select Apple Watch > Battery, Power, and Charging > Bring in for Repair and schedule a Genius Bar appointment or an appointment with an Apple Authorized Service Provider.
And if you are looking for a refund for a previous Series 2 battery, the company is encouraging the users to connect with the support team.
Apple's new service is a proof how the company doesn't want its users to shift to other products from other manufacturers. The company is already facing troubles selling its HomePod smart speakers. According to a new report from KGI, the company has cut orders for its smart speaker due to lower than expected demand for the HomePods.
Known Apple analyst Ming-Chi Kuo of KGI Securities suggests that Cupertino-based tech giant might only be able to sell between 2 and 2.5 million units this year. Previously, he estimated that HomePod would sell over 7 million units in 2018, with some reports even suggesting a number of 10 million units.